Storage Gunnersbury Terms and Conditions

These Terms and Conditions set out the basis on which Storage Gunnersbury provides storage, handling, and related removal services. By placing a booking, using our facilities, or instructing us to carry out any services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business entering into an agreement with Storage Gunnersbury for storage, removal, handling, or associated services.

Services means any storage, removal, packing, handling, loading, unloading, or associated services provided by Storage Gunnersbury.

Goods means the items you deliver to us or that we handle, store, transport, or otherwise manage on your behalf.

Contract means the agreement between you and Storage Gunnersbury, comprising these Terms and Conditions and any written confirmation or schedule provided to you.

2. Scope of Services

Storage Gunnersbury provides storage units, storage-related services, and removal and handling services. Availability of particular unit sizes, vehicle types, and service dates is subject to change and may be limited during busy periods. We reserve the right to decline any booking at our discretion.

These Terms and Conditions apply to all Services unless expressly stated otherwise in a written agreement signed by an authorised representative of Storage Gunnersbury.

3. Booking Process

3.1 You may request a quotation for Services in person, by written enquiry, or via our online enquiry processes. Quotations are provided based on the information you supply and are not binding until we issue a written booking confirmation.

3.2 A booking will be treated as provisional until we have received all requested information and any required deposit. Once we issue a written booking confirmation, a Contract is formed and these Terms and Conditions apply.

3.3 You are responsible for ensuring that all information you provide is complete and accurate, including access details, inventory information, property restrictions, timings, and any special requirements. Any delay, additional time, or additional work arising from inaccurate or incomplete information may be chargeable at our standard rates.

3.4 For removal and handling services, you must inform us in advance of any issues that could affect access, including parking restrictions, loading limitations, long carries, stairs, lifts, or narrow access ways. If additional resources or time are required because of access issues not disclosed at the time of booking, extra charges may apply.

4. Quotations and Pricing

4.1 Quotations are based on our assessment of the volume, nature of Goods, service duration, access conditions, and any additional services requested. Unless otherwise stated, quotations are exclusive of any local authority permits, tolls, or third-party charges, which will be added to your invoice where applicable.

4.2 We may revise quotations if:

a) your requirements change, including dates, locations, or volume of Goods, or

b) the information provided to us at the time of quotation was incomplete or inaccurate, or

c) there are unforeseen circumstances outside our reasonable control that significantly affect the cost of providing the Services.

4.3 Any time estimates for completion of removal or handling services are provided as reasonable estimates only, not guaranteed timings. We will use reasonable care and skill to adhere to agreed schedules, but delays can occur and are addressed under the liability provisions in these Terms and Conditions.

5. Payments and Charges

5.1 All prices are stated in pounds sterling unless otherwise indicated. Payment terms will be confirmed in your booking confirmation or invoice.

5.2 You must pay any required deposit at the time of booking. We are not obliged to hold or guarantee any date or storage unit without receipt of the required deposit.

5.3 Storage fees are generally payable in advance, either monthly or for the agreed storage period. Removal and handling fees may be payable in advance, on completion of the service, or in staged payments, as specified in our invoice.

5.4 If you fail to make any payment by the due date, we may charge interest on overdue amounts at the statutory rate, and we may suspend or decline to provide further Services until all outstanding amounts are paid in full.

5.5 You authorise us to offset any sums we hold for you, including deposits, against any unpaid charges, storage fees, or costs properly arising under the Contract.

6. Cancellations and Changes

6.1 You may request to cancel or amend a booking by giving us written notice. Any cancellation or amendment is subject to our confirmation and the following terms.

6.2 For removal and handling services, if you cancel:

a) more than seven days before the scheduled service date, any deposit paid may be refundable subject to a reasonable administration charge;

b) between seven and two days before the scheduled service date, we may retain part or all of the deposit to cover costs and lost bookings;

c) less than two days before the scheduled service date, we reserve the right to charge up to the full quoted amount for the service.

6.3 For storage services, you may usually terminate your storage agreement by giving us the period of notice stated in your storage agreement or invoice. Storage charges will continue to accrue until the end of the notice period or until all Goods have been removed and your account is settled, whichever is later.

6.4 If you fail to provide required access, permits, or instructions on the agreed date, or if we are unable to perform the Services for reasons within your control, this may be treated as a late cancellation and charges may apply as above.

7. Customer Responsibilities

7.1 You are responsible for:

a) ensuring that you have lawful title to or authority in relation to the Goods;

b) properly packing and securing the Goods, unless you have specifically requested and booked our packing services;

c) removing or securing any personal documents, valuables, money, jewellery, or items of special value before handing Goods to us;

d) complying with all relevant laws and regulations relating to the Goods and their storage or transport;

e) ensuring that all items placed into storage are clean, dry, and free from infestation.

7.2 You must not store or request us to handle or transport any prohibited items, including but not limited to:

a) perishables, live animals, plants, or food likely to attract vermin;

b) hazardous materials such as explosives, firearms, ammunition, gas cylinders, flammable liquids, chemicals, toxic or corrosive substances;

c) illegal goods, stolen goods, or any items in breach of statutory or regulatory requirements;

d) waste, refuse, or materials intended only for disposal, except as explicitly agreed under our waste management provisions.

8. Waste Regulations and Disposal

8.1 Storage Gunnersbury operates in accordance with applicable waste and environmental regulations. We are not a general waste facility and do not accept uncontrolled waste or fly-tipping.

8.2 You must not use our storage units, vehicles, or premises to dispose of waste or unwanted items except where we have expressly agreed to provide a clearance or disposal service for specified items.

8.3 If we agree to remove or dispose of any items on your behalf, you confirm that you have authority to do so and that the items are not hazardous or restricted waste, unless we have specifically agreed to handle such items in compliance with applicable regulations and any additional charges have been agreed.

8.4 Any unlawful, unsafe, or non-compliant disposal of items by you on our premises or in our vehicles will result in removal at your cost. You will indemnify us against all costs, claims, penalties, or liabilities arising from your breach of waste or environmental regulations.

8.5 Where we are required by law or by a public authority to remove or dispose of Goods that contravene regulations, we may do so without further notice to you and at your expense. We will act reasonably and proportionately in exercising this right.

9. Access and Security

9.1 Access to storage units or stored Goods is subject to our opening hours, operational procedures, and security measures. We may require proof of identity and verification before granting access to any person claiming to act on your behalf.

9.2 You must keep any access codes, keys, or security information confidential and not share them with unauthorised persons. You are responsible for any access gained using your credentials.

9.3 We may, in limited circumstances, access your storage unit without prior notice, including where required by law, in emergencies, where we reasonably believe there is a risk to safety or property, or where necessary to prevent damage or unauthorised activity. Where reasonable, we will notify you as soon as practicable after such access.

10. Liability and Insurance

10.1 We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the limitations in this section.

10.2 You are responsible for arranging adequate insurance cover for your Goods for the full replacement value, including for storage and removal. We strongly recommend that you have appropriate insurance in place at all times.

10.3 To the fullest extent permitted by law, we will not be liable for:

a) loss or damage arising from your own act or omission, or that of your agents or contractors;

b) loss or damage arising from inherent defects, natural deterioration, or fragility of Goods;

c) loss of profits, business interruption, loss of data, loss of opportunity, or any indirect or consequential loss;

d) loss or damage where you have failed to notify us in writing of any apparent loss or damage within a reasonable time after becoming aware of it.

10.4 Our total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to a fair and reasonable amount taking into account the nature, age, and condition of the Goods, and in any event shall not exceed the lower of:

a) the value declared by you to us in writing before the start of the Services; or

b) a reasonable market value assessed by reference to available evidence at the time of the incident.

10.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

11. Right of Lien and Sale of Goods

11.1 We have a lien over the Goods for all sums due and payable under the Contract. This means we may retain possession of the Goods until all outstanding charges and costs have been paid in full.

11.2 If any sums remain unpaid for a period specified in your storage or service agreement, we may, after giving reasonable notice, sell or otherwise dispose of some or all of the Goods to recover amounts owed. We will account to you for any surplus after deducting our reasonable costs and charges.

12. Force Majeure

12.1 We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to adverse weather, traffic incidents, strikes, industrial disputes, accidents, emergencies, or failure of utilities or transport networks.

12.2 If a force majeure event continues for a prolonged period, we will discuss with you any necessary adjustments or termination of the Services.

13. Data Protection and Privacy

13.1 We will collect and process personal information about you in order to provide the Services, manage your account, and meet our legal obligations.

13.2 We will handle personal information in accordance with applicable data protection laws. Further details about how we use and protect your information are provided in our privacy information, which is available on request.

14. Changes to These Terms

14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking, unless a change is required by law or regulatory requirement.

14.2 For ongoing storage arrangements, we may vary terms by giving you reasonable notice. Continued use of our storage facilities after the notice period will constitute acceptance of the revised terms.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and Storage Gunnersbury both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.2 No failure or delay by us to exercise any right or remedy shall operate as a waiver of that or any other right or remedy.

16.3 The Contract is between you and Storage Gunnersbury. No other person shall have any rights to enforce any of its terms.

16.4 You may not transfer or assign your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary for the provision of the Services, provided that this does not materially reduce the protection afforded to you under these Terms and Conditions.