Gunnersbury Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Gunnersbury Storage provides self-storage and related storage services in the UK. By making a booking, paying a deposit, or taking possession of a unit or storage space, you agree to be bound by these terms. Please read them carefully before entering into any storage agreement.

In these terms, “we”, “us”, and “our” refer to Gunnersbury Storage, and “you” or “the customer” refers to the person or business entering into the storage contract. These terms apply to all storage reservations, short-term storage arrangements, and ongoing storage use unless we agree otherwise in writing.

The storage service is offered subject to availability and suitability checks. We may refuse a booking if we reasonably believe the requested storage use is unlawful, unsafe, incompatible with the facility, or otherwise inconsistent with these terms. Any variation to these terms must be confirmed in writing by us.

Booking Process

To secure a storage unit or similar space, you must complete the booking process and provide accurate, complete, and current information. This may include your name, contact details, identification documents, billing information, and any additional details we reasonably request for security or compliance purposes. We may require proof of identity and address before confirming access.

A booking is not binding until it has been accepted by us. A reservation request, estimate, or provisional holding of a unit does not guarantee availability. We may decline or cancel a booking if information supplied is incomplete, misleading, or if we have reasonable concerns about lawful use, safety, payment risk, or operational capacity.

When a booking is accepted, the agreement begins on the start date shown in your booking confirmation or other written acceptance. You are responsible for checking the unit size, access terms, and storage conditions before confirming the booking. It is your responsibility to ensure the storage unit is suitable for the goods you intend to store. We do not provide legal or technical advice as to the fitness of your goods for storage.

Access, Use, and Customer Responsibilities

You must use the storage space only for lawful storage of permitted items and only for the purpose declared at the time of booking. You must not use the unit for business activities on-site, public access, trading, assembly, or any use that could cause nuisance, danger, damage, or interference with other customers or the facility. All access must be conducted in line with our security procedures and opening arrangements.

You are responsible for keeping your access credentials, keys, codes, and any other security devices safe and confidential. If you believe a key, passcode, or access method has been lost, stolen, or compromised, you must notify us without delay. We may suspend access until security arrangements are restored or amended.

You must ensure that goods are packed, labelled, and stored in a manner that prevents harm, leakage, infestation, odour, or contamination. Goods must not be stored in a way that risks injury to people, damage to property, or breach of law. You are also responsible for securing insurance if you wish to protect the full replacement value of stored items.

Payments and Charges

All fees are payable in advance unless we state otherwise. Charges may include storage rent, deposits, administration fees, late payment fees, cleaning charges, disposal costs, lock replacement costs, and any other agreed or permitted service fees. The amount payable will be set out in your booking confirmation, invoice, or price list in force at the time of the agreement.

You must make payment by the due date and using the approved payment method. If a payment fails, is reversed, or is otherwise not received in cleared funds, we may treat the account as unpaid. We are not responsible for any delay caused by your bank, card provider, or payment processor. Interest or reasonable administration charges may be applied to overdue sums where permitted by law.

We may review and change our charges from time to time. Where your agreement is ongoing, we will give you reasonable notice of any price change unless a shorter notice period is permitted by law or agreed with you. Continued use of the storage service after a notified change takes effect will be treated as acceptance of the revised charges.

Cancellations, Termination, and Non-Payment

You may cancel a booking before the agreed start date, subject to any applicable cancellation fee or non-refundable deposit stated at the time of booking. If you cancel after the storage period has started, you may remain liable for storage charges up to the end of the notice period or minimum term, as applicable. Any refund will be calculated in accordance with the booking terms accepted by you.

Where a cooling-off right applies under consumer law, that right may be limited or unavailable if you request immediate performance of the service in circumstances permitted by law. If you are uncertain whether a cancellation right applies, you should check the terms provided at booking and any confirmation documents. Nothing in these terms limits your statutory rights where they cannot lawfully be excluded.

If you fail to pay any amount due, we may suspend access, place your account into default, and take steps to recover the debt. Continued non-payment may lead to termination of the agreement, sale or disposal of goods in accordance with applicable law and the contract terms, and recovery of all outstanding sums, costs, and expenses incurred by us.

Liability and Insurance

We shall exercise reasonable care and skill in providing the storage service, but we do not accept responsibility for loss or damage to goods except where such loss or damage is caused by our proven negligence, wilful misconduct, or a breach of our legal obligations that cannot be excluded. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited.

You acknowledge that storage involves inherent risks, including movement, temperature variation, condensation, dust, theft, vermin, mould, water ingress, and accidental damage. We are not liable for loss arising from the nature of the goods stored, inadequate packaging, defects in the items themselves, or your failure to follow the storage requirements set out in these terms.

You remain responsible for arranging appropriate insurance for your goods unless we expressly agree otherwise in writing. Any valuation provided by you must be accurate and must reflect the actual replacement or declared value of the items stored. We may ask for evidence of insurance, and failure to maintain appropriate cover will not transfer risk to us.

Permitted Items and Waste Regulations

You must not store prohibited items, including but not limited to illegal goods, stolen property, weapons, explosives, hazardous chemicals, radioactive materials, biological agents, perishable food, live animals, or anything that may create an environmental, fire, health, or safety risk. We may update the list of prohibited items where needed for compliance, safety, or operational reasons.

You must comply with all applicable UK waste, environmental, and contamination laws. You must not abandon waste, leave packaging or rubbish in the unit, or deposit regulated waste without prior approval. Any items that require special handling, removal, licensing, or disposal must be dealt with in accordance with the relevant legislation and any instructions we issue.

If we reasonably believe that goods are contaminated, dangerous, unfit for storage, or potentially in breach of waste rules, we may inspect, isolate, move, or remove those items as necessary to protect the facility, our staff, other customers, or the environment. You will be liable for all costs, losses, cleaning, decontamination, disposal, and regulatory consequences arising from your breach.

Inspection, Default, and Enforcement Rights

We may enter a storage unit without prior notice where necessary to respond to an emergency, prevent damage, comply with a legal requirement, conduct essential maintenance, or enforce these terms in accordance with law. Where possible, we will take reasonable steps to notify you before or after such entry. Any entry will be limited to what is reasonably necessary.

If you breach these terms, we may issue a notice requiring you to remedy the breach within a reasonable period. If the breach is serious, repeated, or incapable of remedy, we may terminate your agreement immediately or on notice. Termination does not affect our right to recover unpaid amounts, legal costs, or other sums due before termination.

If your agreement ends, you must remove all goods promptly and leave the storage space clean and in the condition in which it was provided, fair wear and tear excepted. If goods remain after termination or expiry of any notice period, we may charge continued storage fees and may take steps to remove, store, sell, or dispose of the goods in accordance with applicable law and contractual rights.

Data, Notices, and General Terms

We will process personal data in accordance with applicable UK data protection law and our lawful business purposes, including identity verification, account administration, security, debt recovery, and legal compliance. You must keep your contact details up to date so that we can send notices, invoices, and other communications effectively. Notices sent to the details most recently provided by you will be treated as received in the ordinary course.

If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. A failure or delay by us to enforce any right under these terms does not waive that right. No third party shall have any rights under these terms unless expressly stated otherwise in writing.

These terms, together with the booking confirmation and any written variations, form the entire agreement between you and us in relation to the storage service. In the event of any inconsistency, the written confirmation issued by us may take precedence only to the extent expressly stated. You should keep a copy of all documents for your records.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. If you are a customer domiciled elsewhere in the UK, mandatory consumer protections of your home jurisdiction may still apply where required by law.

Subject to any rights you may have under applicable consumer law, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to the storage service, these terms, or any non-contractual obligations connected with them. We encourage informal resolution where possible, but this does not limit either party’s legal rights.

By continuing to use Gunnersbury Storage, you confirm that you have read, understood, and agreed to these service terms. Please retain this document for future reference as it governs the relationship between you and us throughout the period of storage and beyond, where relevant to payment, disposal, liability, or enforcement.